Return Merchandise Authorization (RMA) Request Form
(Package without RMA# clearly marked outside will be rejected!)
Customer Name: ________________________ Company: ______________________________
Phone No.: ____________________________ Fax No.: _______________________________
Address: ______________________________________________________________________________
- All products are under manufacturer warranty.
- D.O.A. products need to be tested by ACME technician and prove to be defective before a replacement sends to customer.
- Customer may request refund within 14 days of invoice date.
- Credit return subject to 15% restocking fee.
- No refund on CPU, memory, software, shipping & labor fee at any time.
- No refund after 14 days of invoice date.
- Product only return for repair after 30 days of invoice date, no replacement.
- Assigned RMA # expire after 10 days from the date issued
- No cross-shipment
ACME only pay for UPS GND to ship back product to customer. For faster service, customer need to pay the difference of shipping fee
For details of rma, please go to web-site www.acmemicro.com (RMA Procedure)
Please check one:
Return for Repair ( ) Credit ( ) DOA ( )
Shipping Method: UPS Red ( ) 2nd Day ( ) 3 Days ( ) GND ( )
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Invoice Date |
Product |
Serial # |
Problem Description |
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Customer’s Signature: __________________________ Date :________________________
RMA #: ____________________________ Date: ___________________________
** Please fill out this form completely & sign it. Fax it with an invoice copy to 510-226-6773 **