• Extended hardware warranty
• Advance Hardware Replacement (priority air ship within 24 hrs of RMA assign)
• Access to warranty service through web request form
• Includes upgrade from Standard to BRONZE; 1 year

Mellanox Standard Warranty

Mellanox provides a one year limited warranty on all Mellanox hardware at no charge. Our return and repair service is managed by our TAC (Technical Assistance Center) located at our US Headquarters and our APAC/EMEA facility. In the event of a product failure, the TAC will assist you remotely to identify the failed component. If a product failure is identified, an RMA (Return Materials Authorization) will be generated.

 

Standard warranty provides for a replacement part within the first 30 days and a 15 business day (after receipt of the RMA part) depot repair commitment, for the remainder of the warranty period. Mellanox also warrants that our software will operate in conformance with our documentation for a period of 90 days. Customers should reference the warranty specification for full warranty terms and conditions.

 

Bronze SLA

Under the Bronze Service Level Agreement, Mellanox Technologies will provide:

• Extended Hardware warranty
• Firmware release updates
• Mellanox will be responsible for handling all Service Requests (SR) that are related to any firmware bug or strange behavior of the hardware. In case of hardware failure, Mellanox will be committed to advanced replacement RMA procedure
• Customer support under the Bronze SLA is provided Monday through Friday, from 09:00am to 6:00pm (TAC local Business Hours).