By any chance, if you find products dead when they arrive (without any damage made during shipping), we regard it as dead on arrival. If this is the case, we have two replacement plan options for you as follows:
1. The customer contacts our RMA department for a RMA number.
2. To replace these DOA items, the customer is responsible for the shipping fee to deliver these items from the customer’s location to Acme.
3. When these items are received and checked in at our warehouse, replacement items will be shipped via ground, and Acme will cover this shipping fee.
4. U.S. and Canadian customers only.
5. Five requests per day; one product per request.
1. Customers need to process another purchase order (PO) and give us the authorization code of the credit card in case of any discrepancies. Then, we can ship the replacement item to the customer.
2. A valid credit card is required to ensure that WD receives the returned product within 30 days from the date of which the replacement product is shipped.
3. If Acme finds any discrepancies when receiving the returned items or receives the defective product later than 30 days from the date on which the replacement product is shipped, Acme reserves the right to charge the credit card.
4. U.S. and Canadian customers only.
5. Five requests per day; one product per request.
If there are any missing parts or a
quantity mismatch when a customer receives the
product shipment, please report to Acme immediately
within 48 hours from delivery date. Otherwise,
it will be regarded as the customer’s acceptance of
this shipment. Any attempt to use the
incorrect item(s) will be considered to be
acceptance by the customer of the item(s) as a
satisfactory substitute for the one that was
ordered, and no further claim can be raised
thereafter.